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IT Support (Outsourcing) Services
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Leave all your IT challenges to us so you can put your focus else where and be more productive than you ever be.
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About Us
Contact Us
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IT Outsource Maintenance Services
[/vc_column_text][vc_empty_space height=”20px”][vc_column_text]For all corporate companies, we will work with you to develop and streamline SLA which will gives you the appropriate level of IT support and coverage for an acceptable cost. This would not only allow us to help the clients individually with their day-to-day IT issues but also to help support and maintain the current infrastructure to minimize any potential issue.[/vc_column_text]
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99% Uptime
[/vc_column_text][vc_empty_space height=”16px”][vc_column_text css_animation=”fadeInLeft”]Keep your system running in optimal condition while you focus on incrementing core business function.[/vc_column_text][vc_empty_space height=”69px”][vc_column_text]
Maximize Security
[/vc_column_text][vc_empty_space height=”16px”][vc_column_text css_animation=”fadeInLeft”]Reduce your business risk by investing in the correct softwares, subscriptions, and technologies[/vc_column_text][vc_empty_space height=”69px”][vc_column_text]
[/vc_column_text][vc_empty_space height=”16px”][vc_column_text css_animation=”fadeInLeft”]Resolve your IT recruitment issues, HR hassles and any other employment problems.[/vc_column_text][vc_empty_space height=”40px”]
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Increased Performance
[/vc_column_text][vc_empty_space height=”16px”][vc_column_text css_animation=”fadeInRight”]Deliver you the fliexbility and scalability to grow your business in the current and future market[/vc_column_text][vc_empty_space height=”69px”][vc_column_text]
Strategic Planning
[/vc_column_text][vc_empty_space height=”16px”][vc_column_text css_animation=”fadeInRight”]Develop a business continuity plan, disaster recovery planning, WFH for the #covid19 situation, and many more[/vc_column_text][vc_empty_space height=”69px”][vc_column_text]
[/vc_column_text][vc_empty_space height=”16px”][vc_column_text css_animation=”fadeInRight”]And many more. Do check out our services menu[/vc_column_text][vc_empty_space height=”40px”]
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Update Services
Quarterly maintenance for your equipment to ensure up to date firmware and patches
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IT Strategic Planning
Planning of the roll out of new software or security patches or any new implementations
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Technical Support
Provide you onsite and remote support for your day to day challenges and issues
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Performance Optimization
Optimize your device, network, speed as slow are in the 80s and not in the new century
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Ensuring Cost Effectiveness and IT Outsourcing Service Quality
[/vc_column_text][vc_empty_space height=”20px”][vc_column_text el_class=”white”]At ML Systems Integetrator, we understand that a reliable yet flexible infrastructure is of high importance for your business. That is why we enable you to optimise infrastructure costs while ensuring that service quality and technology are not compromised. With our effective IT outsourcing maintenance services in Singapore, we will safeguard your data against external attacks, intrusions and other threats. Our professionals plan every infrastructure maintenance operation and make use of tested hardware and software components, which are evaluated for performance. With our expert services, we will make sure that your systems operate well and offer high quality.[/vc_column_text]
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On-site Survey
Understanding clients' needs and requirements as well as performing on-site survey
Quotation
Advise on what needs to be improve and provide quote and maintenance contract
Clean Up
Perform system clean and various optimization on all devices as well as install various MLSI tools
Maintenance
Quarterly health checks performed to maintain the integrity and device performances
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FAQ
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A quick FAQ you might have in mind and if not, hit us at the below button for any other enquiries you have!
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GET FREE CONSULTATION
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What are the commitments of the Maintenance Contract?
[vc_column_text css=”.vc_custom_1689431569961{padding-right: 15px !important;padding-left: 15px !important;}”]We have various contracts that can streamline to your requirements from annual maintenance to blocked hourly maintenance to monthly maintenance or per system maintenance. Talk to us and we can consult you more on the type of maintenance that suit you best![/vc_column_text]
How long will the response time be if you are having an issue?
[vc_column_text css=”.vc_custom_1689431578447{padding-right: 15px !important;padding-left: 15px !important;}”]This depends on the agreement we have with you on the contract in regards to the response time but in general, you will get your enquiry or issues/challenges answered within the day itself.[/vc_column_text]
Are there any maintenance contract plans catered for small offices?
[vc_column_text css=”.vc_custom_1689431587942{padding-right: 15px !important;padding-left: 15px !important;}”]YES! We have plans catered to SME or a few persons office. Such as remote support only with unlimited daily calls and support etc. Just let us know your requirements and we will fit right in![/vc_column_text]
Can we have free IT consultations even though we are not a customer?
[vc_column_text css=”.vc_custom_1689431599944{padding-right: 15px !important;padding-left: 15px !important;}”]We actually welcomed this as most of the time when the IT stuff is not being consulted or advise, it generally goes haywire and upon which more cost will incur in getting it fix or re-adjust/re-configure the entire infrastructure. And to note that the downtime will be much more severe.[/vc_column_text]
Are our data secure if we outsource our IT infrastructure to you?
[vc_column_text css=”.vc_custom_1689431608785{padding-right: 15px !important;padding-left: 15px !important;}”]YES! We actually will work out with you and your designated lawyer on the confidentiality agreement and ensure you and us are protected from data breaches. We are also known for being overly careful of the data where we keep asking for acknowledgment and confirmation.[/vc_column_text]
What other value added services do you provide for maintenance clients?
[vc_column_text css=”.vc_custom_1689431617568{padding-right: 15px !important;padding-left: 15px !important;}”]MANY!! We value add our clients in so many ways that you will be astonish to find out in the long run where we assist in saving costs for you, ensuring pricing competitiveness, willing to go for the extra mile just for you![/vc_column_text]
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Module Covered in Different Contracts
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All features below are customizable to be covered in different contracts
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| Features |
Monthly Subscription |
Blocked Hourly Subscription |
Standard Maintenance |
| Provide unlimited unscheduled service calls (not restricted by hourly charges) |
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| Provide Basic and Extended Desktop or Server OS Recovery Services |
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| Provide Extended Hardware, Network, or Application Recovery Services |
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| Provide Standard Desktop Health Check Services |
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| Provide Extended Reporting Services |
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| Provide Administrative Services (not covered in project basis) |
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| Provide Simple Asset Management Services |
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This is why we are never tired
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Make the most of now. See what our customers are saying:
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"Quick response!"
Quick and Efficient Response to All Queries!
"Excellent and Prompt Service"
Service is excellent. Always prompt with my queries.
"Responsive, Friendly, and Experienced Team"
Responsive staff. Willing to help and friendly. Great experience team
"Fast and Efficient Issue Resolution!"
Fast response and solve the issue immediately. Good job!
"Years of Responsive and Effective IT Support"
Please to be supported over the years by the very responsive and effective team that has helped resolve many an urgent issue.
"Quick Response and Fast Solutions"
They helped me with my problems quickly and is quick to respond
"Efficient and Professional IT Support: Highly Recommended"
They have always been efficient reacting to your requirements. and quite professional fixing relative issues. Strongly recommend.
"Prompt IT Support from MLSI"
MLSI provides prompt response to our IT issues.
"Exceptional IT Support: Highly Recommended"
Excellent work and support from MLSI. Exceeded expectation. Highly recommended for IT needs. Thanks Marcus and team.
"Fast and Reliable IT Support"
Have been relying on MLS to support our IT needs for the past 5 years now. They are fast and reliable, as good as having in-house support.
"Highly Efficient and Dedicated"
Very helpful and efficient team. Highly recommend MLSI! Rest assured they will go the extra mile for your IT solutions.
"Quick Remote Support"
State the problem that i have with my pc and they replied quickly. Best of all I do not even need to bring my pc to the office. Remotely troubleshoot my problem which save traveling time for lazy people like me. service is flawless.
"Fast and Helpful Support"
Marcus and his team had been so helpful with fast response whenever we need them.
"Superb Responsiveness"
The team is superbly responsive whenever we send in issues or requests. Thanks to Marcus and team.
"Fast and Reliable Service"
Prompt and fast respond and action when our company was facing problems, Marcus and team will try their best and prompt action to resolve our company problems encountered. Excellent service and highly recommend them.
"Highly Recommended IT Support"
a very professional experience - highly efficient and attention to detail. rest assured the team that marcus has is second to none; and will not stop until they find the solution to your IT problem. I would have no hesitation in recommending marcus to any of my clients/friends/colleagues in the future!
"Exceptional IT Support"
Excellent service from Marcus and his team. As a company that is growing it is refreshing to know that MLSI can/will take care of our IT needs. I highly recommend them.
"Timely and Efficient"
MLSI has been our company's IT support since 2017. They have never failed to respond to our requests in a timely and efficient manner. It is a pleasure working with Marcus and the team.
"Stress-Free Excellence"
What a fantastic service. Everything completed at the speed of light. Lester from ML Systems just did it, no problems, no difficulties, anticipated as to what I was trying to do and did it. Stress free.
"Highly recommended"
Engaged MLSI as our company IT service provider. Awesome and attentive service. Special shoutout to Marcus, Joe and JX, they are quick, responsive and go all the way out to resolve any IT issues we faced. Highly recommended.
"Highly recommended"
I purchased 10 computers from ML Systems Integrator Pte Ltd from my company. Their computer delivery schedule and installation service were great. Even after the computers were sold, their after-sales service was great. I recommended ML Systems Integrator Pte Ltd to my friends.
"Highly recommended"
When we first started in 2013 and were looking around for a reliable IT support team, ML Systems Integrator came highly recommended. Marcus and his team assisted us since the beginning and our company are quite pleased with the services provided.
Siti Masturah
Office Manager at Leap Frog Investments
"True professional SI"
ML Systems Integrator is a true professional SI, readily available for any questions or concerns and always willing to help. They explain all possible scenarios and recommend the best solution and we are very happy with the results. Our experience is positive and would certainly recommend them for anyone seeking his area of expertise.
Philipp Schulte-Westof
Director at Arrow Asia Ship Broker(s) Pte Ltd
"The fastest response time!"
The main criteria our company looks at outsourced IT support is reliability. Many firms in the market are affected by high staff turnover and their service quality being comprehended. Till now, Marcus has been assisting us well. In addition, comparing to our previous outsourced IT support, Marcus provides the fastest response time and is able to resolve majority of the issues within 10mins. He also provides cost savings solutions in maintaining our IT system.
Tay Ai Li
Finance Controller at The Place Holdings Limited
"Outstanding service"
We applaud and compliment ML System Integrator for their outstanding service in delivering quality, efficiency and informative support to our business.
Emelda Sani
Office Manager at Supemen Pte Ltd
"Professional & technically skilled!"
ML Systems Integrator has always been prompt in taking action on troubleshooting our problems. Being able to contact them 24/7 is very important to us as marine business runs nonstop. Marcus is very professional not only on handling projects, he is also technically skilled in many hardware and software. Thank you for keeping our wires organise!
Linda Leong
Office Manager at Steamship P&I Management Singapore Pte Ltd
"Efficient"
Have been using MLSI services for more than 2 years and we are pleased with their work. They are efficient and they response promptly when contacted for assistance.
Sabrina Loo
Office Manager at Golden Ocean Management Asia Pte Ltd
"Impressed with the quality of services"
ML Systems Integrator is very helpful and competent in managing our IT needs. He is knowledgeable and was able to understand and address our concerns. I am impressed with the quality of his services and responses to identify and resolve IT issues at hand.
Diana Ang
Director at CRE8 Singapore Pte Ltd
"Reliable and competent IT vendor"
ML Systems Integrator has always been a reliable and competent IT vendor, providing us with efficient and excellence service. Always a pleasure working with them.
Carina Tai
Office Manager at DYW Pte Ltd
"Definitely recommend their services."
We’ve been using ML Systems for about 3 years now. Having to have an IT department stationed in Stockholm can be miserable when an emergency happen. Marcus has been reliable in assisting us when that happens. He also helped with the set-up of our internal computer systems and servers. We would definitely recommend their services.
Asrina Pakir
Office Manager at B&P Asset Management (Asia) Pte Ltd
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